Occasionally we get a user asking us why a PDF
prompts to be saved instead of opening when they click on it from a website in a
browser, any browser, not just IE or FF.
The answer is 50% because of an Adobe setting and
50% because of an Internet Explorer setting.
FireFox and Chrome do not have the browser issue,
only IE requires the site name with the PDF be added to Trusted Sites.
The IE setting:
Add the site in question to the Trusted Sites
list.
In IE, choose Tools > Internet Options and add
the site to the Trusted Sites list.
Restart the browser.
The Adobe setting:
It is important that you have the latest Adobe
software first off. Check the Taskbar icon to see if an Adobe update is pending.
Often times an update to Adobe is already queued up and pending the user to just
click the little A icon in the taskbar and continue the update.
Next is the critical piece of this "Open in
browser" puzzle.
Open Adobe (either by "Start > All Programs
> Adobe" or by just opening a PDF stored on the computer.
Then edit the preferences and assure the Checkbox
is CHECKED for Display PDF in Browser:
From the Menu, click EDIT > Preferences
Then Check the box and close and close and reopen
the browser.
Close the browser and reopen it.
Test, issue should be resolved.
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